Refund policy

Last updated January 2026

This refund policy applies to SlimTide orders placed through slimtideofficialwebsite.com, the authorized US distribution portal operated by Harborlight Nutraceuticals LLC. By placing an order, you agree to the terms below alongside our terms of service.

The 60-day money-back guarantee

We stand behind SlimTide with a 60-day money-back guarantee. If you are not satisfied with your purchase, you may request a refund of the product purchase price within 60 days of your order date. Because the formula works gradually, we ask that you use it consistently for at least 30 days before requesting a refund so you have given it a fair trial.

Eligibility

• The order must have been placed through this official portal.
• The refund request must be made within 60 days of the original order date.
• The guarantee covers the product price. Original shipping charges, where they applied, are non-refundable.

How to request a refund

1. Email returns@slimtideofficialwebsite.com or call +1 (727) 555-0148 before your 60-day window closes.
2. Include your order number and the email address used at checkout.
3. Our team will reply with a return authorization and the return shipping address.
4. Ship the bottles back, used or unused, to the address provided.

Return shipping

Unless your order arrived damaged, defective, or incorrect, return shipping costs are the customer's responsibility. We recommend a tracked shipping method, as we cannot process a refund for a return we do not receive.

How refunds are processed

Once we receive and confirm your return, we issue the refund to your original payment method. Refunds are typically processed within 3 to 5 business days, though it may take additional time for your bank or card issuer to post the credit.

Damaged or incorrect orders

If your order arrives damaged or you received the wrong item, contact us within 14 days of delivery and we will make it right at no cost to you, including covering return shipping where needed.

Questions

For anything related to refunds or returns, reach out to returns@slimtideofficialwebsite.com. You can also review the plain-language version on our guarantee page.